Will co-managed IT replace our internal IT person?

No. We're designed to supplement, not replace. Your internal IT keeps the relationships, the day-to-day operations, and the institutional knowledge. We add ERP expertise, OT security, CMMC compliance, and overflow coverage — filling the gaps without creating friction.

How do we avoid stepping on each other?

Clear RACI from day one. We document who owns what — tickets, projects, vendor contacts, after-hours escalation — and we stick to it. Most shops have us own cybersecurity, CMMC, OT segmentation, ERP escalation, and after-hours coverage, while internal IT owns user management, hardware, and day-to-day desktop support.

Can you cover when our IT person is on vacation?

Yes — that's a core use case. We maintain current documentation of your environment, your ERP, your OT network, and your CMMC evidence pack so any technician on our bench can step in. No 'I'll wait until Bob is back' during a prime audit.

How do you handle sensitive customer and CUI data?

We work inside your existing toolset — your ticketing system, your M365 tenant, your documentation platform — with the same MFA, DLP, and access controls your internal IT uses. No shadow access, no shared passwords, no data on personal devices.

What does co-managed IT cost compared to full managed IT?

Typically 40–60% of full managed IT, depending on the scope. You're paying for the gaps, not the overlap. We scope it together before committing so the math is clear.

Co-Managed IT — Scottsdale Manufacturers

Co-Managed IT for Manufacturers in Scottsdale, Arizona

Co-managed IT for a Scottsdale manufacturer is the right fit when you have an internal IT person or small team who knows the shop but needs depth on ERP platforms, overflow during production spikes, coverage for vacations and turnover, and a partner who can speak CMMC, NIST 800-171, and aerospace prime. We don't replace your IT — we make them better.

We work alongside internal IT at Scottsdale shops across the Airpark and North Airpark — providing ERP expertise (Epicor, Plex, JobBOSS, Shoptech), CAD/CAM support, OT network security, CMMC and compliance documentation, cybersecurity tooling, vendor escalation, and after-hours coverage so your internal team can take time off without production stopping.

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Why It Matters

Why Co-Managed IT Matters for Manufacturing in Scottsdale

One person can't know every ERP and CAD platform

A single IT person at a Scottsdale shop can keep the network up and the printers working, but may not have deep experience with Epicor database troubleshooting, CMMC control implementation, or OT segmentation. We fill the gaps without stepping on toes.

Production spikes break internal IT

Overtime runs, weekend shifts, and rush jobs generate tickets faster than one person can handle. Co-managed IT gives you a bench that scales up during production surges and scales back during slower periods.

Vacation and turnover coverage

Your IT person takes a week off in August and the shop is fine. During a prime audit or a delivery crunch, it's a crisis. Co-managed IT means there's always a technician who knows your environment, your ERP, and your CMMC evidence pack.

Compliance and prime audits are a team sport

The SSP, POA&M, cyber-insurance renewal, and prime-contractor evidence response all require specific technical knowledge. We provide the documentation and the expertise so your internal IT person isn't learning CMMC at 11 p.m. before a Boeing audit.

What's Included

Co-Managed IT Scope for Scottsdale Manufacturing

ERP escalation and overflow

When your internal IT is stuck on an Epicor database lock, a Plex sync failure, or a JobBOSS report error, we escalate with vendor contacts and platform-specific knowledge. No learning curve.

OT network and ICS security

Manufacturing-floor segmentation design, PLC access control, SCADA monitoring, and OT security documentation — we design and maintain the architecture, your internal IT retains day-to-day operations.

CMMC and compliance support

We draft and maintain the SSP and POA&M, produce the evidence pack, manage the annual review, and handle prime-contractor and C3PAO correspondence — working with your internal IT, not around them.

CAD/CAM workstation support

SolidWorks, Mastercam, Fusion 360, Siemens NX — we handle the escalations, license server issues, and GPU driver troubleshooting your internal IT may not have bandwidth for.

Cybersecurity tooling and monitoring

EDR deployment and monitoring, email security hardening, backup immutability verification, and security awareness training — we own the tools and the evidence, your internal IT sees the alerts and the reports.

After-hours and weekend coverage

24/7 helpdesk with 15-minute response SLA, including weekend and overtime-shift coverage, so your internal IT can take evenings and weekends off during production surges.

Vendor management

We open and own tickets with ERP vendors, CNC dealers, CMM providers, and your ISP so your internal IT isn't bouncing between vendor support queues.

Project and lifecycle support

Server refresh, network upgrade, shop-floor expansion, ERP upgrade — we provide the project management, engineering, and documentation, while your internal IT stays involved and learns.

Local Proof

Built for the Scottsdale Manufacturing Reality

ERP and OT depth without replacing your team

You keep your internal IT; we add the manufacturing-specific depth they don't have time to develop.

Scalable production bench

Add technician hours during production surges and prime audits, reduce them in slower periods. No full-time headcount for a seasonal spike.

North Scottsdale on-site presence

Airpark and North Airpark — on-site in 15–25 minutes from our North Scottsdale office when the issue needs hands. Your internal IT isn't alone.

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FAQs

Co-Managed IT questions Scottsdale manufacturing ask

Have an internal IT person who needs ERP backup, production-aware overflow, and CMMC expertise? 15 minutes — we'll show you how co-managed IT works at Scottsdale manufacturing shops.

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Ready to see what prevention-first IT looks like?

Book a 15-minute call. We'll give you a candid read on where your IT stands and whether we're the right fit — no pitch, no obligation.

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