Your IT lead can't be on-call 24/7, finish the M365 migration, and run the help desk at the same time. We plug in alongside your team — after-hours and tier-3 escalations, and the projects that keep stalling. Your team keeps owning the day-to-day they know best.
Free IT Consultation · Arizona
Book a 15-Minute Co-Managed IT for Phoenix Firms with Internal IT Strategy Call
Grab a slot with a senior Liquid IT engineer. We'll review your current co-managed it for phoenix firms with internal it environment, flag the highest-impact gaps, and outline a clear next step — no obligation, no scripted sales pitch.
15-min average response
90-day money-back guarantee
15-Min Response
Key Benefits
After-hours and weekend on-call coverage so your IT lead can take a vacation
Tier-3 escalations for the issues your team doesn't have time to root-cause
Project capacity for the M365, security, and audit work that keeps getting pushed
A written co-managed split — who handles what, when, and how
Peer-to-peer engineering — we name tools, not buzzwords
Quarterly business review with your IT lead and leadership
Audit-ready documentation for HIPAA, PCI, SOC 2, CMMC, or NIST 800-171
24/7 monitoring layered over your existing stack
A senior engineer on every escalated call — 15-minute average
Our Process
How We Work
1
Map the split
We sit down with your IT lead and write down who handles what — tier-1 vs tier-3, business hours vs after-hours, day-to-day vs projects. No vagueness, no land-grab.
2
Layer in coverage
We add 24/7 monitoring, alerting, and after-hours on-call rotation on top of your existing tooling. Your team keeps the systems they already know.
3
Take the stalled projects
We own the projects your team can't get to — the M365 migration, the security review, the audit response. Scoped, dated, delivered.
4
Review quarterly
Every quarter we sit down with your IT lead and leadership: what we caught, what's coming, what to budget for, what to fix next.
Compare Options
Hire a second IT person vs. add co-managed
What you actually get for the money when you're a 75-person firm with one overloaded IT lead.
Feature
Second internal hire
Generic MSP add-on
Liquid IT co-managed
Annual cost (loaded)
$90k–$140k
$30k–$60k
$30k–$60k
24/7 on-call coverage
Sometimes
Tier-3 escalation depth
1 person
Variable
Senior bench
Written co-managed split (RACI)
n/a
Stalled-project capacity
Limited
Billable extra
Included
Audit-ready documentation
Your IT lead writes it
Maybe
Quarterly cadence
Internal IT lead stays in charge
Often not
Quarterly review with leadership
Local Phoenix / Scottsdale team
Yes
Often offshore
15-minute average escalation response
After-hours and tier-3 coverage
Your IT lead is overloaded, undersupported, and can't take a vacation without something breaking. We take the 2 a.m. alert and the hour-six escalation so they don't have to.
24/7 on-call rotation with senior engineers
Tier-3 escalation path for issues your team can't root-cause
Documented runbook so the same alert doesn't wake them twice
Phone-first — we don't make your IT lead chase a ticket portal at midnight
The projects that keep getting pushed
Every internal IT lead is carrying a list of projects they don't have time to finish — a security review, an M365 migration, an audit response. We take the ones that fit our skillset and deliver them.
Microsoft 365 tenant migrations and consolidations
Security review and remediation against CIS or NIST controls
Audit response for HIPAA, PCI, SOC 2, CMMC, or NIST 800-171
Firewall, EDR, or backup platform cutovers — scoped and dated
A written split, not a land-grab
Vague co-managed engagements are how the in-house IT person gets squeezed out a year later. We write the split down — who handles tier-1 versus tier-3, business hours versus after-hours, day-to-day versus projects — and we review it every quarter.
A one-page RACI document everyone signs
Shared ticketing visibility so nothing falls through the cracks
Your IT lead stays the primary relationship with leadership
Quarterly reviews to adjust the split as your firm grows
What is Co-Managed IT?
Co-Managed IT is a peer-to-peer partnership with your in-house IT lead. You already have someone running the day-to-day. They're capable. They're also outnumbered. Co-Managed IT puts a full engineering team behind them — handling after-hours coverage, security tooling, cloud projects, vendor escalations, and the work that piles up faster than one person can clear it.
No turf wars. No call-center hand-offs. Your IT lead stays in charge of the relationship and the roadmap. We bring the muscle: a Phoenix-based help desk, a 24/7 SOC, project engineers, and the same playbooks we run for our fully-managed clients across Scottsdale, Tempe, and Mesa.
Why firms add Co-Managed IT
One IT person can't be on-call every night, in the data center for a server refresh, on the phone with Microsoft, and on top of new CVEs the same week. Something gets dropped. Usually it's the proactive work — patching, backups, security review — the work that prevents the next outage. That's how a capable internal IT person ends up firefighting full-time.
Co-Managed IT solves that by taking the work nobody else has time for. Our cybersecurity team runs the SOC, EDR, and email security. Our cloud team handles M365, Azure, and AWS projects. Your IT lead stops being the bottleneck and starts being the person leadership trusts to make strategic calls.
How a Co-Managed engagement actually runs
Day one, we document your environment alongside your IT lead. We agree on the split — who owns tickets, who handles which projects, what escalation looks like at 2 a.m. We give your team access to our tooling, our help desk overflow, and our project engineers. Then we meet every month, engineer to engineer, to look at what worked and what's next.
A second internal hire costs $90k–$140k loaded — and still can't cover nights and weekends alone
Stalled projects are the #1 thing IT leads get blamed for, and the hardest thing to make time for
Audit response (HIPAA, CMMC, SOC 2) takes 80–200 hours that your IT lead doesn't have
On-call burnout is the most common reason good in-house IT people quit
Your IT lead's value is the institutional knowledge — co-managed protects that, a replacement loses it
Why Phoenix IT leads recommend Liquid IT
We make your IT lead the hero, not the obstacle — that's a written rule
Peer-to-peer engineering — we name tools (CrowdStrike, M365, Veeam) instead of buzzwords
A written co-managed split on day one, reviewed every quarter
15-minute average response on escalated calls — published, not aspirational
Local Scottsdale team — your IT lead can drive over and look us in the eye
Risk-Free Guarantee
Not Happy? Your Last Month Is Free.
We're so confident you'll love working with us that we back every engagement with a 90-day money-back guarantee. Zero risk, total confidence.
Client Reviews
Trusted by Arizona Businesses
All 5-star reviews from real clients across the Valley. See why businesses choose Liquid IT.
"Liquid IT changed how our law firm runs. Fifty years in business, multiple offices, a huge database — and response times that beat anything we've had before. The communication and expectation management are unlike any other provider we've worked with. If you're choosing between firms, pick this one."
A
Andrea
"We were facing a critical six-month system breakdown that multiple companies had tried—and failed—to fix. Josh and the team jumped in immediately, worked outside business hours, resolved the issue overnight, and delivered a scalable solution within 48 hours. Their integrity, speed, and technical expertise are unmatched."
K
Karah
"Liquid IT has been an incredible resource helping to navigate a few extremely stressful situations. From the onset, they were professional, calm and friendly. Thank you for being great at your work but also being genuinely nice people. I wish I could leave more than 5 stars!"
N
Nicholas
"Meghan does an exceptional job of understanding your needs and making the most of your budget to effectively reduce your cybersecurity risk. She's skilled at identifying priorities and delivering smart, impactful solutions. I would highly recommend reaching out to her and her team."
D
Dan
"Josh and his team are excellent! Tickets are always addressed quickly and accurately. And the patience they display with our more technology challenged staff is above and beyond!"
D
Deanna
"Liquid IT is incredibly knowledgeable. Our church had been trying to get Cox to resolve a problem for nearly two years. We hired Liquid IT and they fixed the problem in a matter of days. They have great business connections and are very responsive. We are highly satisfied!"
A
Alison
"Josh and the team at Liquid IT are absolutely amazing at taking care of my IT needs. Their active monitoring of my network and systems makes sure that we stay up and running all the time. Their proactive approach has proven to be very helpful. They are true IT professionals!"
S
Scott
"Their expertise and quick response time have made a huge difference for our business. Whether it's technical issues or implementing new systems, they handle everything with professionalism and efficiency. I highly recommend Liquid IT for anyone looking for reliable and knowledgeable IT services!"
S
Shawna
"Liquid IT is one of the smartest business decisions we have made. They have helped us navigate unfamiliar territories where we most likely would have failed without their expertise. We 1,000% recommend Liquid IT to anyone needing a miracle worker in IT!"
D
Danielle
"After slow response times from our previous MSP we switched to Liquid IT. The ticket speed response is fast and better quality. Josh knows every team member by name. He also meets with us to discuss our IT plan on a regular basis. Our firm is running better as a result."
D
Deanne
"Our company benefits daily from Josh and his amazing team - keeping our files and client data protected. Highly recommend!!"
M
Mike
"Not only does he always immediately identify problems and solve them, but he is the most pleasant provider that we have had. I consider him a great friend. When he left the company that previously did computer tech for our firm, I was lost. With his new firm now in place, we are in much better shape."
T
Theron
"Their team was quick to respond, helped me with all my IT issues and went above and beyond to help me with a few other issues I didn't even know were present. Highly recommend!"
G
Gelie
"I appreciate Liquid IT's proactive approach to managing the changing IT landscape. No problem is too small or too big. Liquid IT is always there ready to help with real solutions."
S
Scott
"The team at Liquid IT has been fantastic. Quick to respond and to resolve the issues. As someone who admittedly has limited IT knowledge, I come to depend on Liquid IT to help me through issues as they occur. They never let me down."
K
Kevin
"Good work, good communication. More importantly addresses challenges quickly."
R
Rueben
"Liquid IT changed how our law firm runs. Fifty years in business, multiple offices, a huge database — and response times that beat anything we've had before. The communication and expectation management are unlike any other provider we've worked with. If you're choosing between firms, pick this one."
A
Andrea
"We were facing a critical six-month system breakdown that multiple companies had tried—and failed—to fix. Josh and the team jumped in immediately, worked outside business hours, resolved the issue overnight, and delivered a scalable solution within 48 hours. Their integrity, speed, and technical expertise are unmatched."
K
Karah
"Liquid IT has been an incredible resource helping to navigate a few extremely stressful situations. From the onset, they were professional, calm and friendly. Thank you for being great at your work but also being genuinely nice people. I wish I could leave more than 5 stars!"
N
Nicholas
"Meghan does an exceptional job of understanding your needs and making the most of your budget to effectively reduce your cybersecurity risk. She's skilled at identifying priorities and delivering smart, impactful solutions. I would highly recommend reaching out to her and her team."
D
Dan
"Josh and his team are excellent! Tickets are always addressed quickly and accurately. And the patience they display with our more technology challenged staff is above and beyond!"
D
Deanna
"Liquid IT is incredibly knowledgeable. Our church had been trying to get Cox to resolve a problem for nearly two years. We hired Liquid IT and they fixed the problem in a matter of days. They have great business connections and are very responsive. We are highly satisfied!"
A
Alison
"Josh and the team at Liquid IT are absolutely amazing at taking care of my IT needs. Their active monitoring of my network and systems makes sure that we stay up and running all the time. Their proactive approach has proven to be very helpful. They are true IT professionals!"
S
Scott
"Their expertise and quick response time have made a huge difference for our business. Whether it's technical issues or implementing new systems, they handle everything with professionalism and efficiency. I highly recommend Liquid IT for anyone looking for reliable and knowledgeable IT services!"
S
Shawna
"Liquid IT is one of the smartest business decisions we have made. They have helped us navigate unfamiliar territories where we most likely would have failed without their expertise. We 1,000% recommend Liquid IT to anyone needing a miracle worker in IT!"
D
Danielle
"After slow response times from our previous MSP we switched to Liquid IT. The ticket speed response is fast and better quality. Josh knows every team member by name. He also meets with us to discuss our IT plan on a regular basis. Our firm is running better as a result."
D
Deanne
"Our company benefits daily from Josh and his amazing team - keeping our files and client data protected. Highly recommend!!"
M
Mike
"Not only does he always immediately identify problems and solve them, but he is the most pleasant provider that we have had. I consider him a great friend. When he left the company that previously did computer tech for our firm, I was lost. With his new firm now in place, we are in much better shape."
T
Theron
"Their team was quick to respond, helped me with all my IT issues and went above and beyond to help me with a few other issues I didn't even know were present. Highly recommend!"
G
Gelie
"I appreciate Liquid IT's proactive approach to managing the changing IT landscape. No problem is too small or too big. Liquid IT is always there ready to help with real solutions."
S
Scott
"The team at Liquid IT has been fantastic. Quick to respond and to resolve the issues. As someone who admittedly has limited IT knowledge, I come to depend on Liquid IT to help me through issues as they occur. They never let me down."
K
Kevin
"Good work, good communication. More importantly addresses challenges quickly."
R
Rueben
Join other Arizona businesses that trust Liquid IT.
FAQ
Frequently Asked Questions
No. Co-managed only works when your internal IT lead is the hero of the relationship. We're the depth and after-hours coverage they don't have alone. Engagements where we end up replacing the in-house person are engagements we walked into wrong — and that's not what we sell.
We write it down on day one. A typical split: your team owns tier-1 help desk, day-to-day user support, and the systems they know best. We own after-hours on-call, tier-3 escalations, security tooling, and the projects that keep stalling. Reviewed every quarter and adjusted as your firm grows.
Shared ticketing visibility, a one-page RACI document everyone has signed, and a weekly 30-minute sync with your IT lead. If a ticket bounces between us and your team twice, the split needs to change — and we change it.
We work with what you have unless there's a real reason to change it. If you're on a tool that's actively hurting you — a backup platform that hasn't actually tested a restore, an EDR with no one watching the alerts — we'll say so. Otherwise we plug in alongside.
Firms of roughly 50 to 150 employees with at least one internal IT person. Smaller than that and full managed IT usually makes more sense. Larger than 150 we take case-by-case.
Prevention-First IT
Ready for IT that stops the fires before they start?
Book a 15-minute call. You'll get a straight read on where you stand and what we'd do differently — whether you hire us or not.
Candid read on where your IT stands today
No pitch, no obligation, no long-term contract pressure
Straightforward pricing for your business size
Decide together if a deeper assessment makes sense
90-day money-back guarantee 15-min average response
Pick a time that works for you
Schedule a 15-minute conversation with our team — we'll take it from there.
Typical response within 15 minutes
By City
Co-Managed IT across Arizona
Same Co-Managed IT model, delivered locally. Pick your city for a page written for that market.
